05Support

Transforming "voice" into quality, and expectations into trust.
Bringing our customers' visions to life.

Customer questions and feedback are invaluable guideposts for further improving our products. Our qualified staff sincerely engage with these questions and feedback, sharing it directly from management to the manufacturing floor. We translate the insights gained from these conversations into improvements to even the smallest details and refinements to create products that are easier to use and more beloved.

Support

With expertise and integrity,
Answering each individual's questions

Supplement management specialists and
By a pharmacist,
Professional answer

Our customer service representatives are certified supplement managers. You will be assisted by professionals with qualifications to support customers using health foods. Furthermore, we have pharmacists on staff, allowing us to handle cases requiring academic knowledge.

Support

Reaching the top management,
Company-wide shared system

We have received your feedback.
Towards a concrete form throughout the entire organization

We have established a system to share the information we receive with the entire company in real time, from management to on-site staff. This allows all employees to understand what is needed as their own responsibility, and we have created a feedback system that leads to product improvements and the creation of new value.

Support

The path to improvement:
Product evolution in partnership with our customers

"Make it easier to use"
Specific improvement examples to be implemented

Based on specific feedback from our customers, we are constantly updating our products.
It is the accumulation of these small improvements that defines the quality we value.

Images showing before-and-after results of improvements using isomaltoligosaccharide syrup.

Isomaltooligosaccharide syrup

Originally, the expiration date was printed on the shrink wrap, but we received feedback from customers saying that "if you peel off the shrink wrap and discard the product, you won't know the expiration date," so we changed the specification to print it directly on the cap instead of on the shrink wrap.

Iron & Calcium Wafer

Iron & calcium wafers are also popular with children, but after receiving an inquiry about "how much is appropriate for feeding children", we will add the recommended amount of calcium for each age on the back of the package. bottom.

Oyster turmeric with clams + ornithine

We received feedback from customers that the tablets were too large and difficult to swallow, so we have reduced the size of the tablets from 400mg to 300mg each.