Contact Us
Personal information such as the customer's name, address, telephone number, and inquiry details will be used as contact information.
Unless we obtain your consent, we will only use your information to respond to your inquiry.
For detailed information on how we handle your personal information, please see below.Privacy Policy .
In order to ensure a working environment where employees can feel safe both physically and mentally and to build good relationships with our customers,
Basic Policy for Dealing with Customer Harassmenthas been established.
Particularly Frequently Asked Questions
Questions regarding each product are posted on the product page.
Frequently asked questions about our products are available on each product page. Please use the "Product Information Page" to search for products.
Product information pageI would like to know the store where the product is sold.
You can find a nearby retailer by clicking the "Store Locator" button on each product's details page.
Please note that inventory levels and opening hours vary by store and are subject to change. Even if you visit a store, items may be out of stock or the store may have relocated.Please check directly with the store before you go.We recommend that you do so.
The product I've been buying for a long time suddenly disappeared from the store?
It is possible that the product is no longer available at the store where you purchased it, or that the product has been discontinued.I will investigate, soContactPlease enter the product name and submit.
Information on discontinued productsCLICK HERE.
Can't you buy it on the internet?
For some products, we have our own official online store, so we would appreciate it if you could use that.
When and how much should I take?
Health food/food
Since this is a food product, there are no specific time restrictions on consumption, but we recommend taking the recommended daily amount, referring to the "How to Consume" instructions on the product packaging.
Medicine
Please follow the dosage instructions on the package or insert.
Is it okay to drink a product that has expired?
Please refrain.If you were unknowingly drinking a product whose expiration date has expired, stop drinking immediately and consult a hospital if you have any physical problems.
Is it okay to take it during pregnancy / lactation?
If the product packaging does not include any warnings regarding pregnancy or breastfeeding, you may consume the product. However, we recommend consulting your doctor as a precaution.
Is it okay for children to drink?
Ideally, you should obtain the necessary nutrients from your regular diet.ContactWe would appreciate it if you could consult us more.
Is it okay to take medicine with me?
Drug interactions vary depending on the specific combination. Please consult your doctor, pharmacist, or registered salesperson.
Contact us
If you are using the telephone, please call the number below.Please feel free to ask us anything.
Questions about the product
(Quality Assurance Department)
For questions regarding product ingredients, usage instructions, retailers, etc., please click here.
Tel: 06-6743-3033
Hours available:~(Excluding Saturdays, Sundays and holidays)
Inquiries regarding business transactions and sales
(Sales Contact)
For inquiries regarding new business transactions, OEM contracts, and other business-related matters, please contact us here.
Tel: 06-6748-9000
Hours available:~(Excluding Saturdays, Sundays and holidays)
For quality improvement and call recording purposes, phone inquiries are recorded.
When making an inquiry by phone, please enable caller ID. If your number is set to private, please dial "186" before the phone number.
Inquiries by letter
If you use the letter, please mail it to the following address.Please feel free to ask us anything.
Zip code:577-0012
2-4-1 Nagata East, Higashiosaka City, Osaka Prefecture
Ito Kampo Pharmaceutical Co., Ltd. Quality Assurance Department
Contact Form
If you would like to contact us by e-mail, please proceed to the inquiry form from the button below.